Click on the Icon above to be Routed to Information About Parking Adjustments due to the Construction of the New Student Center and Parking Deck
If you received a parking citation at East Carolina University, you have two options to resolve the situation: (1) appeal the citation (through Pirate Port) or (2) pay the citation. If you are a guest to the University, you will need to create a guest account before submitting your appeal. If you are unable to appeal online please obtain a written appeal form, which you may acquire from our office located at 305 E. 10th Street.
The appeal process was established by the university to provide the person receiving a parking violation an avenue of appeal when requested if the reason is deemed a valid reason for appeal as determined by our office. Any person receiving a parking violation who feels the citation is not in violation in accordance with ECU Parking Rules and Regulations has the right to submit an appeal online or in writing. The appeal must be submitted within 10 business days from the issue date of the citation.
You are not required to pay the citation before submitting an
initial appeal. If you do pay the citation and your appeal is approved, a refund will be processed. If you paid the citation via the Web, the refund will be processed back on the card used; if you paid the citation at our office with a credit card, you will need to bring that credit card into our office and the refund will be processed. If you paid with cash or check, you will need to come into our office and fill out a refund card and the refund will be mailed to your permanent address in 3-4 weeks. Please note: You are only permitted to submit 4 appeals per academic year. If the appeal is denied and if you want to escalate this to the Citation Appeals Committee, you are responsible for paying the
citation before you may request to have your appeal reviewed by the Citation Appeals Committee. To escalate to the committee you can email:
****Note: Effective August 1, 2016 you will be required to prepay a citation before submitting a request to have your appeal decision reviewed by the Appeals Committee. If the Committee rules in your favor, a refund will be processed based on the way in which you prepaid the citation:
- If you paid with a credit card online, a refund will be processed back on to the same card - usually within 2-3 business days. If you paid with a credit card in our office, you will need to bring that card back in to our office for verification purposes, then a refund will be processed back on to that card - usually within 2-3 business days.
- If you paid with cash or check in our office, you will need to return to our office to fill out a refund slip. Cash and check refunds typically take 5-10 business days to process. Once processed, a refund will be mailed to the permanent address on file - usually within 3-4 weeks.
Appeals should present substantial or valid evidence that the parking violation was not in violation of ECU Parking Rules and Regulations. The appeal process is not a venue for criticisms, complaints or policy debates.
Appeals WILL NOT be considered for some (but NOT limited to) the following reasons:
Lack of knowledge of regulations, for example, new to campus or have not reviewed regulations
Other vehicles were parked improperly
Only parked illegally for a short period of time
Fire lane violation
Late to class or appointment (including dropping off assignments)
Inability to pay fine
Someone else was driving your vehicle
No other place to park
Overtime parking at meters or pay station, including parking at malfunctioning meter
Failure to notify Parking Services when a vehicle is inoperable
Forgetting to display a valid parking permit
Parking in a Reserved space without proper permit
Stated failure of enforcement staff to ticket previously for same offense
Lack of knowledge of an event parking notification because you didn't check your email
- Vehicle parked in Patient Parking when not being seen as a patient (ECU employees/students and Vidant employees are asked to contact P&T to get clearance for their vehicle if being seen as a patient)
Personal Reasons (i.e. bladder/bowel/feminine issues - unless can provide ADA medical documentation, professor/advisor keeping them over the scheduled class/meeting time, etc.)
- Log on Pirate Port via https://pirateport.ecu.edu/portal/
- Click on the Tools tab and/or the little car icon in the purple navigation bar at the top
- If you click on the tools tab, then click on the Parking & Transportation link under Applications
- Under Your Parking Account, click on the option to "View Citations"
- Any citation ever issued to you will be listed along with its status. Click "Appeal" button to the right. If you are within the appeal window you will be prompted to enter the appropriate information.
- Go to https://pirateport.ecu.edu/portal/.
- Click on the "Parking & Transportation Services" link under the Public Applications box.
- Under the Customer Authentication heading, you will see two buttons: click on the one labeled "Guest Login."
- Click on the appropriate link for your needs:
- If creating a new account, click on create one and create a unique user id for yourself and fill all your information out; click "Create account"
- If you previously created a Guest account you do not need to create another account. Instead, enter your login information from before, then click the "Login" button. (If you do not remember your login information, click the link to "retrieve your lost information" in the paragraph directly under the "Customer Authentication" heading and follow the instructions.
- If this is your first time creating an account you will need to search for the citation in our system: enter your license plate number and the citation number in the corresponding fields and click search.
- If you are a returning user and have successfully logged in to your Guest account then you only need to click on the link marked "View Citations" under Your Parking Account.
- Once you have located the citation, click "Appeal" button to the right. If you are within the appeal window you will be prompted to enter the appropriate information.
**Note: If you do not receive an appeal confirmation receipt shortly, then it likely did not go through properly. You should contact email@example.com to confirm the receipt of your submission. You are responsible for making sure the request is received within the 10 business day window to appeal or risk not being able to appeal the violation.
Under normal circumstances, you will receive a judgment decision within 2-3 business days via the email you provided after submitting the appeal. If no email is provided, then a letter will be mailed. The following is a list/explanation of the appeal judgment decisions that you will see after an appeal has been processed:
Appeal Denied - Citation Upheld:
appeal was denied and the citation still has to be paid by the date shown below the amount due
- Appeal Upheld - Citation Dismissed: appeal was approved and no further action is needed; if the appeal is granted, but the appellant prepaid the citation, a refund will be issued
- Fine Reduced - Unpaid/Paid: the citation's fine has been reduced and any remaining balance is due if not already paid; if prepaid, then a refund will be issued.
ATTENTION STUDENTS : If you have not paid the citation or escalated this matter to the Committee within TEN ( 10) business days from the date your appeal decision is rendered, your balance due will be considered delinquent and transferred to the Cashier's office to be entered onto your student account. Once this debt is transferred, our office will no longer be able to accept payment for it.
Parking Citation Appeals Committee
The Parking Citation Appeals Committee serves as a mediator between Parking and Transportation and individuals that dispute appeal decisions made by Parking and Transportation after they have met criteria for appeal. Parking and Transportation affords the opportunity to appeal up to four citations received in an academic year. That does not mean that they will be dismissed four times nor does that mean that the appeal that is submitted will meet the criteria for a valid reason to be considered for appeal.
Individuals complete the appeal online via Pirate Port and it is forwarded to Parking and Transportation's appeals coordinator. An appeal decision is based upon information the individual states in the appeal, the individuals' parking history and the number of times Parking and Transportation has addressed the same violation with the individual. Should an individual wish to dispute an appeal decision made by Parking and Transportation that was deemed eligible for consideration, they may request in writing to have their appeal decision reviewed by the Citation Appeals Committee. An email can be sent to firstname.lastname@example.org. The Citation Appeals Committee acts as a mediator between the individual and Parking and Transportation. They review the initial appeal and the appeal decision that was made by Parking and Transportation. Based on this information, the Citation Appeals Committee renders a final decision on the appeal.
If Parking and Transportation is uncomfortable making a decision on an appeal, they may present it to the committee to render a decision without the individual present. This may occur when an individual has been excessively hostile either in person or in the written appeal.
Committee members represent diverse areas of the campus community and contribute viewpoints from their perspective. The committee members include:
- four faculty members appointed by the Faculty Senate,
- two staff members appointed by the Staff Senate,
- one staff or faculty member appointed by the Associate Vice Chancellor for Health Sciences,
- one student who lives on-campus appointed by the staff/faculty advisor of the Resident Hall Association, and
- one student who lives off-campus appointed by the staff/faculty advisor of the Student Government Association.
Please note that only two faculty members are required to attend each meeting. Members are appointed to a one year term. Meetings are held once a month during the Fall and Spring semesters. No formal minutes are kept for these meetings. The appeals coordinator maintains a Citation Appeals Committee Meeting Record (form) of the decisions that the Citation Appeals Committee has made, along with any information that was presented to the appeals committee. In order to maintain privacy of the individual, no copies of any information given to the Citation Appeals Committee for review are kept by committee members. This information is filed in the appeals coordinators' office in the Parking and Transportation Services building.
**The decision rendered by the Citation Appeals Committee is final.**