User Questions Process Flow
Is your question within Banner itself?
No… contact the ITCS Help Desk at 328-9866 for assistance including password resets for Banner
Yes… check the Banner Frequently Asked (FAQ) Questions web site at http://www.ecu.edu/sctbanner/index_news.cfm
Did the Banner Frequently Asked Questions (FAQ) web site resolve your question?
Yes… wonderful, thank you.
No… ask the appropriate Banner Contact (see List below)
Did the Banner Contact resolve your question?
Yes… great, thank you.
No… the Banner Contact will ask the Financial Services
Liaison (Anne Suggs)
Did the Financial Services Liaison resolve your question?
Yes… the liaison will inform the Banner Contacts and add the question/answer to the Banner FAQ site
No… the Liaison will ask the Finance Functional Lead and assemble a triage team to resolve the issue