School of Dental Medicine
Informatics Support

Cisco Telephone Support

Conference Calling
Paging Information
Overseas information
Room change/update information
Voicemail – Request reset

Conference Calling 

Cisco IP Phone. Conference calls from a VoIP phone are charged the same long distance rate with up to six internal and two external parties to anywhere in the U.S.

  1. Dial the first party's number.
  2. When the call is answered, press the "More" option key on the phone's display and then the "Confirm" (Conference) key. The first participant is now on hold.
  3. Call the second participant. When this call is answered, press the "Conference" key again.
  4. Continue this process until all participants are online.

Cisco MeetingPlace Express

Integrates audio, video and Web conferencing capabilities with the ability to send requests through Outlook.

Schedule a MeetingPlace Express Conference:

  1. Open a Web browser and navigate to MeetingPlace Web page.
  2. Log in using your PirateID and Cisco IP phone password. For assistance with this password, contact the IT Help Desk.
  3. Click the "Schedule" option from the top left of the screen.
  4. Complete the meeting options and click the "Schedule" button. Make note of the Meeting ID number.
  5. Also note that the Outlook plugins can be downloaded from the MeetingPlace page.

Attend a MeetingPlace Express Conference:

  1. From the MeetingPlace Web page, enter the Meeting ID, or choose the "Join Meeting" button.
  2. Or dial in using the 328-9100 phone number. Type in the meeting's ID number from your phone's dial pad

Paging Information 

  1. Pick up the phone receiver.
  2. Press the “services” button on your phone then hang up the phone.
  3. Select the desired paging location by pressing the corresponding number on the keypad or toggle up/down then press select. 
  4. Hang up the receiver and the phone will then ring.
  5. Pick up the receiver and speak into the receiver to make your announcement after the tone.
  6. Press the “Exit” button twice when finished.

"Dental All Pod Paging" is for an announcement for all School of Dental Medicine Clinics. 

Overseas information

The International dialing sequence is essentially the same when dialing from anywhere, to anywhere.

  1. Dial the IDD (International Direct Dialing Number).
    • For example, the IDD to call from the United States is 011. Other countries have different numbers, or may have more than one IDD, depending on the carrier or type of service. Make sure you use the correct IDD.
  2. Dial the country code of the country you are trying to call.
    • Every country has a country code, which you dial after the IDD. In some cases, the country code is shared among countries. For example, the United States, Canada, and much of the Caribbean and Guam use country code 1. 
  3. Dial the city/area code (if any) for the number you are dialing.
    • Smaller countries may not use city codes or area codes, while larger countries have hundreds of them. Because of the tremendous growth of global telecommunications, city codes and area codes change or are added frequently.

Room change/update information 

To request a Room Change please log into SODM Assist under "Request Type" select “Request Forms" then “Phone (Room Change)” , fill in the appropriate information.

Voicemail – Request reset

Log into SODM Assist

  1. Under Request Type select "Informatics Support" then "Telephone".
  2. In the Request Detail box type in Voice Mail Set up.
  3. Then fill in the following boxes.
  4. Office Location:
  5. Phone number.

Still having problems?
To report a telephone problem please log into SODM Assist under Request Type select "Informatics Support" then “Telephone".