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ITCS Announcements

ITCS Announcements
Posted 10-08-2015

Systems/Services: Austin Computer Lab (Room 104) - Closed for Fall Break
When: Saturday, October 10th thru Tuesday, October 13th
Description: The Austin Computer Lab (Room 104) will be closed Saturday, October 10th thru Tuesday, October 13th for Fall Break. The lab will re-open on Wednesday, October 14th.

Systems/Services: Help Desk - Modified Hours for Fall Break
When: Saturday, October 10th - Tuesday, October 13th
Description: The Help Desk will be closed Saturday, October 10th and Sunday, October 11th and will be open on Monday, October 12th and Tuesday, October 13th from 7:00am until 6:00pm. The Help Desk will resume normal hours of operation on Wednesday, October 14th (7:00am - midnight).

To report a network outage, system outage, or an IT emergency, when the IT Help Desk is closed please dial 252-328-9866. Then press 3 for Faculty and Staff support followed by the number 1 to report a network outage, system outage or IT emergency.

Systems/Services: Cisco ISE Maintenance
When: Sunday, October 11, 2015 from 6:00am until 12:00pm
Description: ITCS will be performing maintenance on the Cisco ISE system on Sunday, October 11, 2015 from 6:00am until 12:00pm. During the maintenance window, there will be some interruption of service connecting to the ECU Wireless networks (CampusLiving, Buccaneer, Pirates, ECULibraries, SODM), CampusLiving Wired network, and Faculty, Staff, and Student VPN's ( and

If you continue to experience problems accessing network resources after this time, please contact the University Help Desk at (252) 328-9866.

As part of this maintenance, the Cisco ISE Sponsor portal will be changing. Instructions on how to create wireless guest accounts through the Sponsor portal may be located at:

Login instructions for accessing the Pirates Network Guest Portal may be accessed at:

Systems/Services: EnCase
When: Monday, October 12th
Description: ITCS has been working with the Office of Internal Audit to upgrade their EnCase Cybersecurity application. EnCase is a suite of digital forensics products designed for forensic, cyber security, and e-discovery (file preservation) processes. The newest version of this application requires that software be installed on all university-owned workstations, laptops, and servers. On Monday, October 12, ITCS will be installing this software automatically through KBOX (our tool used to automatically load software onto workstations remotely) on all university-owned computers that do not already have EnCase installed*. This installation should be seamless and you should not experience any disruptions. If you have any questions about the software or installation or need assistance, please contact the IT Help Desk at 328.9866 or .

The University uses EnCase in compliance with applicable law and policies, including the University policies referenced below. Each policy document identifies an office or person to which related policy questions may be addressed.

Academic Computer Use Policy
Information Technology Security
University Student and Employee Computer Use Policy

*For information on server installation please contact the IT Help Desk.

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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