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ITCS Announcements

Announcements
ECU ITCS Security Alert - Phishing Scheme - ICT Service Desk
Posted 03-06-2015

Date:  Friday, March 6, 2015

WARNING!  The campus is seeing an "ICT Service Desk" phishing scheme telling users: "ICT Service Desk require you to upgrade to the latest e-mail Outlook Web Apps 2015, kindly Click on UPDATE <LINK REMOVED> to upgrade to the latest email Outlook Web Apps 2015"

If you receive one of these emails, please ignore and delete it.  If you clicked on the link in the email you should change your passphrase immediately.

Reminder: 
ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails.  Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes.  Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail.  Don't open unsolicited e-mail attachments.  No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam.  Just delete it!  You can always contact the IT Help Desk to verify the authenticity of an e-mail.  ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them. 



Internet Explorer 10 Upgrade and Downtime Announcement
Posted 03-06-2015

Internet Explorer 10 Upgrade

On Monday, March 9th Desktop Technologies Support will be installing Internet Explorer 10 on campus computers, Windows desktops and laptops, which have earlier versions of Internet Explorer installed.  ECU Physicians Clinics will not be affected by this upgrade.  The upgrade is intended to ensure Windows computers have a supported and secure Internet Explorer browser installed.  This software is being deployed using Windows Update Services.  This is the service that provides monthly Windows security updates to campus computers.  Please reboot your computer when prompted.

If you experience any difficulties in relation to this announcement or have any questions, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at http://ithelp.ecu.edu/.

Downtime Announcement

To reduce the amount of email you receive, ITCS will no longer be sending weekly downtime announcements detailing our regular maintenance window on Sunday between the hours of 5:00am and 12:00pm.  During the maintenance window, ECU applications and portions of our infrastructure may be unavailable.  The only exception to sending detailed notifications about the maintenance window will be if there is a significant outage.  For notifications, users can check the ITCS Web site at http://www.ecu.edu/itcs/ where we will continue to post all downtimes and system information.



Student Email Issue Update
Posted 03-03-2015

We are still experiencing an issue with some students accessing their email from mobile devices and email client applications such as Outlook on both Windows and Mac Computers.  We have learned that the issue has been resolved for some students but not for all students.  If you are having trouble accessing your email, please use https://mymail.ecu.edu .  Our technicians are still working with Microsoft to resolve the issue.  We apologize for any inconvenience and will send a notification when the issue is resolved. 



ECU ITCS Security Alert - Phishing Scheme - HELP DESK
Posted 03-02-2015

Date: Monday, March 2, 2015

WARNING! The campus is seeing a "HELP DESK" phishing scheme telling users: "Your mailbox is almost is almost full, you have some pending Mail on our Email server.

2959MB
3000MB
Please Click HERE ... to upgrade to the new Outlook Web Access/App mail with 1 TB storage, or your account will be shut down."

If you receive one of these emails, please ignore and delete it.  If you clicked on the link in the email you should change your passphrase immediately.

Reminder:  
ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails.  Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.


NEVER provide personal or sensitive information in response to any unsolicited e-mail.  Don't open unsolicited e-mail attachments.  No matter how realistic or enticing the e-mail message, you must remain vigilant in not respondin g to an e-mail hoax or scam.  Just delete it!  You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them.



Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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