Cascade Equipment Guide

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Before using this equipment, please submit an IT Help Desk service ticket requesting that the Desktop Technologies Support (DTS) team perform a final setup. Be sure the service ticket states this equipment is "cascade."
  • Only university site-licensed software is loaded on these machines, other required software should be purchased by your department.
  • ITCS will troubleshoot all hardware issues. However, please note these machines are out of warranty, and your department is responsible for the cost of any replacement parts.
  • Response time for cascade equipment is on a "best effort" basis as time allows.

Services Not Covered by this Agreement

  • Movement or relocation of computer equipment.
  • Archival or library maintenance of stored data.
  • Installation or support of non-university supported software.

  • Replacement parts, in the event of equipment repair.

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209 Cotanche Street | Greenville, NC 27858
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