Audience Response Systems - Support

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Training and Support


Whether a first-time user or just need to know what's new, Turning Technologies has an array of resources and videos to help instructors decide which features fit their particular need.

Tutorials include videos and documents for the new Turning Technologies 5 and legacy versions. Visit the Turning Technologies Training page.


Training

Register for a TurningPoint training through the ECU Training Calendar.


Frequently Asked Questions

How do I turn on the Turning Technologies building block in my course?

View the Faculty TurningPoint Blackboard Registration instructions document.

How do students register the Turning Technologies ResponseCard?

See this printable registration guide.

Where can users request assistance with clickers?

Students should visit either Walk-in IT Help Desk location:

  • Austin 103, Main Campus
  • Health Sciences Building 3330, Health Sciences Campus

Instructors contact the Instructional Technology Consultant for their department or the IT Help Desk, 252.328.9866 | 800.340.7081

I am not able to receive responses from all students.

All of your students' ResponseCards and the TurningPoint receiver need to be on the same channel in order for TurningPoint to receive responses. The default channel is 41.

I plug in my TurningPoint receiver, but nothing happens.

TurningPoint receivers must be plugged into a powered USB port. Try to use USB ports on the computer itself rather than those on peripheral devices, such as monitors, as they are more likely to be powered ports.

Can I see a list of devices within my Blackboard course?

Yes, as an instructor, you can click on the Turning Technologies Registration tool and a list of all of your students and devices will be available.

Where can I store participation data?

To secure student response data downloaded from a TurningPoint session, save all files to a personal or departmental Piratedrive folder or a secure encrypted USB flash drive. Visit the Data Encryption page for encryption software and flash drive recommendations. To further minimize the threat of release, delete downloaded files once you no longer need the information.

For additional assistance, contact the Instructional Technology Consultant for your division or the IT Help Desk at 252.328.9866/1.800.340.7081.

 

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Contact US

Audience Response Systems (Clickers) Support
103-A Self-Help Center | Greenville, NC 27858
252.737.1266 | Contact Us
© 2014 | Terms of Use | Last Updated: 2014-04-21
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