Residence Hall Connect Frequently Asked

What can I do ahead of time to avoid connectivity difficulties?

See the step-by-step instructions or print the pdf document.

Am I required to install antivirus software on my Mac system?

It is recommended that Mac users install antivirus, but this is not required at this time.

If I have the Cisco NAC software installed on my Windows system, do I need to download the new software?

Yes, the newest version of the Cisco Network Access Control (NAC) Agent is required. Be sure to uninstall any previous version first.

Do I need to install the Cisco NAC agent on my Mac system?

No, that is not a requirement for Mac systems at this time.

Where can I get help?

If you have any questions about the new Campus-Living wired/wireless network security service, please contact:
IT Help Desk
252.328.9866 (local) | 800.340.7081 (toll free)

ACE Student Computer Support
Main Campus - Rawl 108
Health Sciences Campus - Laupus Library, Rm. 2506

IT Walk-in Help Desk
Main Campus - Austin 103, 252.328.5401

Where can I download the network security service software, Network Access Control (NAC) Agent for my Windows system?

You can download the network security service software from You must be on campus for access.

What happens if I use my computer off-campus?

The security service software only interacts with ECU's network. It will not be active when you are off campus.

What are the minimum operating system levels for use on the ECU network?

Be sure you are using Windows XP or above and Mac OS X 10.6.8 or above.

How do I uninstall the NAC agent?

Start > Control Panel > Add or Remove Programs > Cisco NAC Agent