Information Computing and Technology Services

Frequently Asked

Click a category to find users' most-asked questions.

I can't log in to MyMail. What should I do first?
  1. Reset your passphrase at
  2. Wait a few minutes, then log back in to your email at
  3. If that doesn't work, close your browser completely.
  4. Open a new browser session and log in to your email.
If you have a Hotmail or other mail service linked to your MyMail account, your browser may still be logged in to that account. A new browser session should correct this issue.
Can I use Office 365 applications when I'm offline?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
How much space is available in my OneDrive?
Student OneDrive for Business folders are 1TB.
Does my mailbox account have a limit?
You have 50GB of mailbox space with your Office 365 account.
Where do I receive help?
Contact the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Pirate Techs Student Computing Support Center nearest you.
What if email stops working on my mobile device?
In most cases, the best way to fix this is to delete the account from your phone and set it back up from scratch as an Exchange account. This applies to both Android and iOS devices.
Is my Office 365 subscription available to me after I graduate?
Your ECU Office 365 email automatically transfers to an alumni email account one semester after graduation. However, your ProPlus subscription expires.
I have a download for Skype for Business. Can I use this with my personal Skype contacts also?
Yes, you may use Skype for Business to contact your personal Skype contacts. You may also contact other ECU users by adding them as a contact and texting them.
How does my Office 365 ProPlus license work?
Students, faculty and staff are allowed a full Microsoft Office download on 5 PCs or Macs - or a combination of both platforms, 5 tablets and 5 mobile devices.
Should I download Office 365 to the ECU desktop in my office?
There is no need to use one of your licenses to upgrade your ECU desktop, but there is nothing prohibiting this if you decide to do so.

To upgrade your ECU desktop to Office 2013 without using one of your five personal licenses, enter an IT service request to have your ECU computer Office version upgraded to 2013 or download the Office 2013 install from and do the upgrade yourself. Please note that is for ECU-purchased devices only.
Do I need to uninstall other versions of Microsoft Office?
Usually, no.

Office 365 will work alongside older installs of Office. Also, Office 365 ProPlus automatically pulls in user settings, ribbon customizations and add-ins. However, in some cases you may get an error message for other Microsoft programs not a part of the Office suite, such as Visio.
What about work-at-home rules?
You are free to use your Office 365 install at home on your personal computers.
I have an account with ECU, but I am not an employee or enrolled student. Do I have access to Office ProPlus?
No, only enrolled students and ECU employees have the Office ProPlus benefit.
What if I leave ECU? Will I still have Office 365 on my computer?
Office 365 ProPlus is licensed for employees and enrolled students only. Once your ECU account is deactivated, your Office 365 will no longer work.

Note that the documents you save on your computer become read-only.
What if Microsoft comes out with a software upgrade? How do I upgrade my version of Office?
With Office 365 ProPlus, software and security upgrades have turned into monthly updates and are automatically applied to your account in the background. You no longer need to install a new version upgrade.
What version of Microsoft Office is currently available?
  • PC–Word 2013, Excel 2013, PowerPoint 2013, Outlook 2013, OneNote 2013, Publisher 2013, Access 2013 and Skype for Business. NOTE: Office 2013 is available for Windows 7 and above.
  • Mac–Word 2016, Excel 2016, PowerPoint 2016, OneNote 2016, Outlook 2016. NOTE: 2016 is available for Yosemite users; otherwise the link is for Office 2011. There is no Skype for Business app available for Mac at this time.
Are the applications or experiences in Office 365 ProPlus different than the Office Professional Plus 2013 traditional installation?
Office 365 ProPlus includes all the same applications and user features as Office Professional Plus 2013 but optimizes the installation and software updating process to be faster. Both versions work with or without a persistent connection to a network, both can be customized in the same ways, both run from the computer's hard drive and both use the same underlying code to run Office applications.
Will I be able to work offline with Office 365?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least once every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
What if I need to install Office 365 applications on more than five computers?
You only have five licenses. Therefore, you must first deactivate one license before installing Office on a new computer. License management is done through the Office 365 settings screen.
How do I deactivate a license?
  1. First, go to Settings >> Office 365 Settings and click the Install and Manage Software link
    office 365 settings

  2. Click the deactivate link beside one of your installs. This frees up one of your Office licenses, and you can now install Office on another computer.
    Manage Office 365 Licenses
Where do I receive help?
Call the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Walk-in IT Help Desk nearest you.
Are faculty and staff using Skype for Business or Lync?
At this time, ECU faculty and staff are still using Lync communications for their ECU office computers.

Skype for Business is included in the Office 365 ProPlus Office install for your personal computers, and it works interchangeably with Lync. For more information see the Skype for Business website.
Are retired faculty and staff eligible for Microsoft Office 365 ProPlus from ECU?
No, only current employees are eligible for the MS Office 365 ProPlus service.

Like a USB drive or an external hard drive attached to your computer, ECU OneDrive for Business is a storage area for your information.

Unlike a USB drive or an external hard drive:

  • OneDrive is “in the cloud,” and accessible from anywhere with Internet access
  • OneDrive syncs the folders and files you choose between your computer/s, mobile devices and the OneDrive folder (currently Windows only; the Mac desktop sync app is in beta)
  • OneDrive sync (Windows) allows you to edit a document offline – changes automatically sync to OneDrive when you are back online if you have chosen to sync the document
  • OneDrive allows sharing with other ECU users or non-ECU users
  • Office online apps allow you to create and edit documents within OneDrive, your computer, tablet or smartphone
  • OneDrive allows real-time, online collaboration
Who has access to OneDrive for Business cloud storage at ECU?
All students can access OneDrive for Business storage through their Office 365 subscription. This service is coming soon for faculty and staff.
How much space is available in My ECU OneDrive?
1TB of storage.
What are the important features of my ECU OneDrive?
  • Create and edit documents with Office online (computers, mobile devices and tablets)
  • Upload files from your computer or mobile or tablet
  • Download files from your OneDrive to your computer, mobile device or tablet
  • Back up non-sensitive work or school documents*
  • Work offline and sync an edited file to ECU OneDrive*
How do I access my OneDrive for Business storage?
  • Faculty/staff:
  • Students:
I have another OneDrive that I set up with my new computer. What is the difference between My ECU OneDrive for Business and my personal OneDrive?
A personal OneDrive is for anyone and is accessed from a personal Windows Live/Xbox Live/Office 365 personal account/ You may have set this up when you purchased a new Windows computer.

Your OneDrive for Business is accessed through your ECU Office 365 subscription and can also be used with your personal computer.
Can I merge my OneDrive personal and my ECU OneDrive for Business?
No, ECU OneDrive for Business is based on a different platform than OneDrive, and the two cannot be merged into one account.
What is the difference between my OneDrive for Business cloud storage and my Piratedrive storage space?
OneDrive for Business is a great place to sync non-sensitive work or class assignments, create and edit new documents with Office online and collaborate or share with both ECU and non-ECU users. Your ECU OneDrive is cloud storage (not stored on ECU’s campus), and therefore, please follow sensitive information guidelines when saving information there.
Piratedrive, on the other hand, is storage in ECU’s Data Center and is approved for sensitive information. Your Piratedrive is password protected and backed up daily. Faculty and staff can request DatAnywhere which allows Piratedrive/computer synchronization, mobile access and shared links via PIN verification.
What types of information am I allowed to store* in my ECU OneDrive for Business?
Office documents, photos, classroom assignments, project files*, research data* and other work files. Please see below for the rules on sensitive information storage.
*What should I AVOID storing there?
Sensitive information like FERPA, HIPAA, PII, etc. See these websites for a full explanation:
*Sensitive data should not be stored in OneDrive for Business. ECU provides the 40GB Piratedrive and DatAnywhere for sensitive data storage, collaboration and sync.
Can I store personal information in my OneDrive?
Yes, but please follow copyright and file sharing regulations. Remember that student OneDrive for Business storage transitions to the alumni account after graduation, and staff OneDrive for Business accounts are disabled upon retirement or exit from ECU.
How do I organize my OneDrive for Business information?
You can create folders and sync data between your ECU OneDrive. See this Office website for videos and documents:
Please NOTE: ECU users do not have access to an Office 365 Team Site.
How do I share documents or folders in OneDrive?
See this Office article on sharing documents or folders in OneDrive for Business:

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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