Information Computing and Technology Services

Frequently Asked

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I can't log in to MyMail. What should I do first?
  1. Reset your passphrase at
  2. Wait a few minutes, then log back in to your email at
  3. If that doesn't work, close your browser completely.
  4. Open a new browser session and log in to your email.
If you have a Hotmail or other mail service linked to your MyMail account, your browser may still be logged in to that account. A new browser session should correct this issue.
Can I use Office 365 applications when I'm offline?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
How much space is available in my OneDrive?
Student OneDrive for Business folders are 1TB.
Does my mailbox account have a limit?
You have 50GB of mailbox space with your Office 365 account.
Where do I receive help?
Contact the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Pirate Techs Student Computing Support Center nearest you.
What if email stops working on my mobile device?
In most cases, the best way to fix this is to delete the account from your phone and set it back up from scratch as an Exchange account. This applies to both Android and iOS devices.
Is my Office 365 subscription available to me after I graduate?
Your ECU Office 365 email automatically transfers to an alumni email account one semester after graduation. However, your ProPlus subscription expires.
I have a download for Skype for Business. Can I use this with my personal Skype contacts also?
Yes, you may use Skype for Business to contact your personal Skype contacts. You may also contact other ECU users by adding them as a contact and texting them.
How does my Office 365 ProPlus license work?
Students, faculty and staff are allowed a full Microsoft Office download on 5 PCs or Macs - or a combination of both platforms, 5 tablets and 5 mobile devices.
Should I download Office 365 to the ECU desktop in my office?
There is no need to use one of your licenses to upgrade your ECU desktop, but there is nothing prohibiting this if you decide to do so.

To upgrade your ECU desktop to Office 2013 without using one of your five personal licenses, enter an IT service request to have your ECU computer Office version upgraded tp 2013 or download the Office 2013 install from and do the upgrade yourself. Please note that is for ECU-purchased devices only.
Do I need to uninstall other versions of Microsoft Office?
Usually, no.

Office 365 will work alongside older installs of Office. Also, Office 365 ProPlus automatically pulls in user settings, ribbon customizations and add-ins. However, in some cases you may get an error message for other Microsoft programs not a part of the Office suite, such as Visio.
What about work-at-home rules?
You are free to use your Office 365 install at home on your personal computers.
I have an account with ECU, but I am not an employee or enrolled student. Do I have access to Office ProPlus?
No, only enrolled students and ECU employees have the Office ProPlus benefit.
What if I leave ECU? Will I still have Office 365 on my computer?
Office 365 ProPlus is licensed for employees and enrolled students only. Once your ECU account is deactivated, your Office 365 will no longer work.

Note that the documents you save on your computer become read-only.
What if Microsoft comes out with a software upgrade? How do I upgrade my version of Office?
With Office 365 ProPlus, software and security upgrades have turned into monthly updates and are automatically applied to your account in the background. You no longer need to install a new version upgrade.
What version of Microsoft Office is currently available?
  • PC–Word 2013, Excel 2013, PowerPoint 2013, Outlook 2013, OneNote 2013, Publisher 2013, Access 2013 and Skype for Business. NOTE: Office 2013 is available for Windows 7 and above.
  • Mac–Word 2016, Excel 2016, PowerPoint 2016, OneNote 2016, Outlook 2016. NOTE: 2016 is available for Yosemite users; otherwise the link is for Office 2011. There is no Skype for Business app available for Mac at this time.
Are the applications or experiences in Office 365 ProPlus different than the Office Professional Plus 2013 traditional installation?
Office 365 ProPlus includes all the same applications and user features as Office Professional Plus 2013 but optimizes the installation and software updating process to be faster. Both versions work with or without a persistent connection to a network, both can be customized in the same ways, both run from the computer's hard drive and both use the same underlying code to run Office applications.
Will I be able to work offline with Office 365?
You don't need to be connected to the Internet all the time to use Office desktop programs like Word and Excel.

However, you must log in to the Internet at least once every 30 days for your Office 365 license to sync with Microsoft. Otherwise, your account will stop working.
What if I need to install Office 365 applications on more than five computers?
You only have five licenses. Therefore, you must first deactivate one license before installing Office on a new computer. License management is done through the Office 365 settings screen.
How do I deactivate a license?
  1. First, go to Settings >> Office 365 Settings and click the Install and Manage Software link
    office 365 settings

  2. Click the deactivate link beside one of your installs. This frees up one of your Office licenses, and you can now install Office on another computer.
    Manage Office 365 Licenses
Where do I receive help?
Call the IT Help Desk at 252.328.9866/1.800.340.7081 or visit the Walk-in IT Help Desk nearest you.
Are faculty and staff using Skype for Business or Lync?
At this time, ECU faculty and staff are still using Lync communications for their ECU office computers.

Skype for Business is included in the Office 365 ProPlus Office install for your personal computers, and it works interchangeably with Lync. For more information see the Skype for Business website.
Are retired faculty and staff eligible for Microsoft Office 365 ProPlus from ECU?
No, only current employees are eligible for the MS Office 365 ProPlus service.

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

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