Information Computing and Technology Services
ITCS Policies and Guidelines

Information Technology Infrastructure
General Subject Matter

History: March 15, 2011
Supersedes Policy Dated:

Effective Date:

Review Date:

Related Policies:
Contact for Information:
Assistant Director, Infrastructure, 252.328.9075

General Information

The primary purpose of Information Technology Infrastructure (IT Infrastructure) continues to be the provision of educational technology on an enterprise level including mid-range, client-server systems, desktop computing and networking support for the faculty, staff, students and medical clinics of East Carolina University. IT Infrastructure provides leadership, management, and support services to integrate computing technologies at East Carolina University. IT Infrastructure is committed as a team to maintain an environment that facilitates access to information, problem resolution, and foresight in alignment with the academic missions and administrative functions of the campus. Driven by continuous and increasing demands for state of the art technology resources by the University community, IT Infrastructure continues to strive to provide next generation solutions with current technology.

IT Infrastructure Components

IT Infrastructure is subdivided into five teams:

2.1.1. Enterprise Applications & Desktop Technologies Support

These two distinctly structured teams provide support for mission-critical, enterprise-level software applications as well as provide desktop support for faculty, staff and medical clinics at East Carolina University.
  • Mission Critical Applications – Email (Faculty/Staff, Student, Alumni), Instant Messaging, Learning Management Systems, Electronic Patient Records, User Authentication, Web Services, Job Scheduling, Active Directory and Collaboration Tools
  • User Provisioning – PirateID, Cloud Account provisioning
  • Desktop Support – Configuration, troubleshooting, procurement, consulting, installation, software distribution, centralized antivirus management and desktop management of campus workstations

2.1.2. Enterprise Storage

This team is responsible for evaluation, implementation, monitoring, maintenance and management of all components of fiber-attached storage, enterprise network-attached storage, fiber switches, content addressable archive storage, enterprise tape library and enterprise backup media servers

2.1.3. Enterprise Systems & Operations

These two independent groups host and support the university's mission-critical server enterprise environment. The primary focus of the Enterprise Systems team is to provide highly analytical day-to-day systems administration and technical support for the university’s core IT systems. There are over 400 systems categorized as enterprise class system resources required to provide the day-to-day services and/or key computational infrastructure.
Current ECU ERP systems: SCT Banner, ecuBIC, OneStop, distance education, email and Web presence, among others.
Includes stand-alone servers, Virtual Machine (VM) servers and boot to SAN Blade servers, supporting Windows, Red Hat Linux, Solaris, Unix, and Apple operating systems.
Operational functions and application performance are analyzed to determine when situations require changes or enhancements to be designed, tested or implemented. Provides capacity planning, system utilization, and assistance with complex program problems are all facets of the activities for the members of this group.
The primary focus of the Data Center is to provide 24x7x365 monitoring and Level 1 service and support for all campus systems hosted within the data center. The Data Center Enterprise Operations Center (EOC) staff act as ITCS “eyes and ears” for the first level monitoring, alerting, securing, and trouble-shooting. This area provides:
  • Physical Presence Analysis: Physical Security Monitoring and Control, Remote Access, Video Surveillance, Key Control, Guest and Visitor Control, Facility Monitoring and Management.
  • Environmental Monitoring & Analysis: Fire Suppression Monitoring, Power Management, UPS and Generator Monitoring, Water Detection and Alarm Monitoring, Computer Room Air Conditioning (CRAC) unit Monitoring.
  • Emergency Response Alerting:  Severe weather updates, university holiday coverage, critical service interruptions, Alert and On-Call Notifications, disaster recovery and standby services.
  • Service Monitoring & Analysis: After-hours Help Desk, monitor critical systems and networking, monitor and analyze security logs, perform network triage, perform quality control, monitor Blackboard distance learning systems and applications, critical Web service monitoring, respond to service level agreements, perform vendor notifications for maintenance and provide Level 1 infrastructure support.

2.1.4. Network Analysis

This group provides second tier support for networking issues as well as software support for the Infrastructure Team. Major responsibilities include:
  • Network Security - Selection, coordination with ITS Network Infrastructure, configuration and maintenance of university firewalls and other network security devices
  • Network Intrusion/Detection
  • Network Utilization and Statistics - Collection of network utilization and statistics for use in capacity planning and publication
  • Network Management Station Support - Support of the NOC's Network Management Stations and servers
  • Network Programming Support - Provide programming support on an as-needed basis to automate network management functions
  • Dynamic Host Configuration Protocol (DHCP)
  • Dynamic Domain Name Service (DDNS)
  • Special Project Coordination - Coordinate and collaborate on grant proposals as an information resource in areas of networking.

2.1.5. Network Engineering

This group supports the university's high speed data network. This network encompasses approximately 7500 end nodes and spans the East and West Campuses. Research into new networking technologies is a key component in the designing of ECU's Next Generation Network. The major goals for this group are as follows:
  • Data Network Backbone Support
  • Next Generation Network Design and Implementation
  • Network Operations Center (NOC) - Implementation of a state-of-the-art Network Operations Center in order to monitor university network resources
  • Research and Development - The constant evolution of network technologies requires constant research to find applicable solutions for the university environment. These solutions must be analyzed to determine if they will scale properly for a large campus network.
  • Network Policies and Procedures

Contact Us

ITCS Admin - 252.328.9000
IT Help Desk - 252.328.9866
IT Help Desk - 800.340.7081
Classroom Tech - 252.328.9830
ITCS Leadership - 252.328.9000

Need Help?