System Status

Known Issues

Self Service Banner (SSB) and Banner INB

Posted: May 24

System/Service: Self Service Banner (SSB) and Banner INB

Description: We are currently experiencing an issue with Self Service Banner (SSB) and Banner INB and our technicians are working to resolve the problem. We will send a notification when the issue has been resolved.

ITCS Notification - Daily SPAM Quarantine Notifications

Posted: May 23
Daily SPAM Quarantine notifications are not being sent out properly to ECU faculty and staff. Technicians are aware of the issue and working to resolve it.

As a workaround, you can access the SPAM Quarantine by going to and logging in with your ECU E-mail address and passphrase, then clicking on Threat Management, then click on Review, and then click on Quarantine.


Intermittent Phone Outage

Posted: May 22
System/Service: Intermittent Phone Outage
When: Today, Tuesday, May 22nd from 8:00 PM to 11:30 PM
Description: Tonight (Tuesday, May 22nd) at 8:00 PM, ITCS will be performing a reboot to all VoIP call servers (Cisco IP Telephones). This maintenance should conclude by 11:30 PM. During this time frame sporadic outages in telephone service may occur. If you plan to be on campus during this time frame, please make sure you have an alternate form of communication available, such as a cell phone.

ECU ITCS Security Alert - Phishing Scheme

Posted: May 22

ECU ITCS Security Alert - Phishing Scheme

Date: Tuesday, May 22, 2018

WARNING! The campus is seeing a phishing scheme telling users: "This is a notification to all Faculty, Staff and Student of East carolina university,
that we are verifying all email accounts and linking all university email account to the school data base directory for better acceessibility and security,
this development is as a result of frequent email hack, so we are putting measures to update and upgrade security check of every of our university directory.

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or

Visit the IT Security website, for examples of e-mail scams and additional information on avoiding them.