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Known Issues

Downtime Notifications - WebEx and Cornerstone

Posted: August 25

System/Service: WebEx - Emergency Downtime
When: Today, August 25th from 2:00pm to 2:30pm
Description: WebEx will be unavailable today, August 25th from 2:00pm to 2:30pm while we perform maintenance on the system.


System/Service: Cornerstone
When: Saturday, August 27th, from 12:00am to 2:00am
Description: Cornerstone will be unavailable Saturday, August 27th, from 12:00am to 2:00am while the company performs updates on their system.

WebEx Update

Posted: August 25
WebEx is currently available with the exception of session recording. Technicians are working to resolve this issue.

ECU Download Center is Now Available

Posted: August 24
The ECU Download Center is now available.

If you experience any problems with the ECU Download Center, please contact the ECU IT Help Desk by phone at 252-328-9866 or via the Web at https://ithelp.ecu.edu .

Lynda.com Integration with Blackboard

Posted: August 17

System/Service: Lynda.com Integration with Blackboard

Description: The Blackboard Building Block for Lynda.com is currently not working, which means faculty are unable to embed a new Lynda.com course into a Blackboard course. Existing Lynda.com course links in Blackboard courses will work. Lynda.com engineers are aware of this issue, which is affecting all Blackboard customers and are working on a resolution. As an alternative, faculty can copy and paste a Lynda.com course link into a Blackboard course; instructions for this function are located on the Blackboard Blog http://blog.ecu.edu/sites/blackboard/blog/2016/08/05/lynda-com-work-around/ . For questions, please contact the Lynda.com support team at lynda@ecu.edu.

Maintenance

ECU ITCS Security Alert - Phishing Scheme

Posted: August 19

ECU ITCS Security Alert - Phishing Scheme

Date: Friday, August 19th, 2016

WARNING! The campus is seeing a phishing scheme telling users: "We will be changing over to our new email system Microsoft Office 365. Please read this quick list of important information and make sure to follow the below details to keep your contact list saved/safe to avoid losing it"

If you receive one of these emails, please ignore and delete it. If you clicked on the link in the email you should change your passphrase immediately.

Reminder: ITCS reminds the campus to avoid e-mail scams, hoaxes and Phishing schemes circulating on the Internet and to not provide their password in response to such emails. Scams purporting to be from East Carolina University, Service Helpdesk, ECU IT, ECU Helpdesk, the Web Master, Webmail, the IRS, Your Financial Institution, etc. are bombarding e-mail mailboxes. Although IronPort blocks the majority of such e-mails, some scams successfully reach your e-mail mailbox.

NEVER provide personal or sensitive information in response to any unsolicited e-mail. Don't open unsolicited e-mail attachments. No matter how realistic or enticing the e-mail message, you must remain vigilant in not responding to an e-mail hoax or scam. Just delete it! You can always contact the IT Help Desk to verify the authenticity of an e-mail. ITCS will post our announcements at www.help.ecu.edu, users can go there to verify the authenticity of an IT related announcement.

If you have provided personal or sensitive information in response to an e-mail scam and don't know what to do, please contact ECU's IT Help Desk at 328-9866 or www.help.ecu.edu.

Visit the IT Security website, http://www.ecu.edu/cs-itcs/itsecurity/phishing-scams.cfm for examples of e-mail scams and additional information on avoiding them.