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System Status

Known Issues

Blackboard Downtime

Posted: September 23

ITCS is announcing emergency downtime for Blackboard on September 23rd from 8:00pm - 12:00pm to resolve system issues. We apologize for the inconvenience.

Lynda.com Integration with Blackboard

Posted: August 17

System/Service: Lynda.com Integration with Blackboard

Description: The Blackboard Building Block for Lynda.com is currently not working, which means faculty are unable to embed a new Lynda.com course into a Blackboard course. Existing Lynda.com course links in Blackboard courses will work. Lynda.com engineers are aware of this issue, which is affecting all Blackboard customers and are working on a resolution. As an alternative, faculty can copy and paste a Lynda.com course link into a Blackboard course; instructions for this function are located on the Blackboard Blog http://blog.ecu.edu/sites/blackboard/blog/2016/08/05/lynda-com-work-around/ . For questions, please contact the Lynda.com support team at lynda@ecu.edu.

Maintenance

EHR ImageNow Scanning Issue - Resolved

Posted: September 26

ImageNow is fully operational for customers. To avoid a recurrence of this issue, IS teams are moving forward with planned infrastructure improvements during our next downtime window that will help ensure system stability.

SabaMeeting Upgrade Downtime extended.

Posted: September 24
SabaMeeting upgrade downtime has been extended until 1:00 p.m today.

Kronos Application - Issue Resolved

Posted: September 23

The Kronos application is now available.

ITCS Announcements

Posted: September 22
System/Service: SabaMeeting
When: Saturday, September, 24th from 12:00 AM until 8:00 AM
Description: SabaMeeting will be unavailable on Saturday, September, 24th from 12:00 AM until 8:00 AM while SabaMeeting is upgraded to version 8.5 to resolve a database issue.


ITCS recommends that students wait to upgrade to macOS 10.12 Sierra

ITCS recommend that students wait to upgrade to macOS 10.12 Sierra until we have completed testing of this new operating system. Several software programs like Symantec, SPSS, and EndNote are not compatible with Sierra.

If you do upgrade, there is NO DOWNGRADE OPTION. The only solution is to have your computer re-imaged.

If you have any questions or need computer assistance, please contact the Pirate Techs Student Computing Support Center.

ITCS Announcements

Posted: September 22
System/Service: SabaMeeting
When: Saturday, September, 24th from 12:00 AM until 8:00 AM
Description: SabaMeeting will be unavailable on Saturday, September, 24th from 12:00 AM until 8:00 AM while SabaMeeting is upgraded to version 8.5 to resolve a database issue.


DO NOT UPGRADE TO macOS 10.12 Sierra

Please do not upgrade to macOS 10.12 Sierra until ITCS has completed testing of this new operating system. Several software programs like Symantec, SPSS, and EndNote are not compatible.


If you do upgrade, there is NO DOWNGRADE OPTION. The only solution is to have ITCS re-image your computer.

Want to upgrade to OS X 10.10 Yosemite or OS X 10.11 El Capitan?
1. Verify the system is ECU-owned.
2. Verify that system applications are up to date and compatible with the new operating system. Visit the manufacturer's website.
3. Log in to the IT Help Desk service request system and complete the Request Service Form.
4. Back up all system data.
5. Gather together all software disks and licenses. You will need to re-install these after the upgrade.
6. A technician will contact you to set up an appointment.