Cisco | Jabber | Lync | Polycom
ECU Offers Both Hardware and Software Conferencing Solutions
To schedule a videoconference, contact Robert Spencer at

ECU users have a choice of either software-based or hardware-based videoconferencing solutions using two of the most widely-used vc protocols, H.323 and Session Initiated Protocol (SIP). These protocols provide high-quality audio and video connections between sites located anywhere in the world.

Hardware solutions are a good idea for larger groups. Dedicated equipment installed in conference rooms or classrooms allow switching between video sources within the room - including the computer desktop. Presenters share PowerPoints, lectures, videos or computer programs with other long-distance participants.

Hardware solutions are a great way to conduct distance learning, CME programs, lectures, guest speakers, search committee interviews or group meetings with peers or research groups.

Software solutions allow individuals to connect with others from their personal devices using features such as video, audio and desktop sharing for presenters as well as participants. This type of mobility means that meetings can be held from home, office or classroom or anywhere there is an Internet connection.

Software videoconferencing is ideal for one-on-one interviews, peer discussions, distance learning, CME programs, class lectures or guest instructors.

Read more about these options to decide which ECU solution best fits your needs.

Software Solutions

Cisco Jabber

Conference from anywhere, at anytime from your own Mac or Windows desktop or laptop using Cisco Jabber. Features include video, desktop sharing and conferencing. Camera, microphone and speakers required.

After your Jabber account is created (see steps below), you can also configure the Jabber app on your iPad. See this step-by-step guide.

Step 1. Submit the Jabber Account Request form through the online service request system. Approval processed within two business days.
Step 2. Download Cisco Jabber 4.8.6 or later and install on your Mac or Windows system.
Step 3. Configure the application as follows:
click the "settings" icon


Step 4. Click the Settings icon (under the Password textbox).

Next, select Sign-in Settings. The dialog box opens.

Configure Jabber - Step 2


Step 5. Enter these settings:

Internal Server -

External Server -

SIP domain -

Click OK to return to the login dialog.


Step 6. Sign in using your PirateID and passphrase. Click the Sign in button to start the Jabber service.


Step 7. From the Quick Setup, select the microphone, speakers and camera installed on your computer system. (see image, right)

Click Next.

Jabber Configuration - Step 4
Jabber Configuration - Step 5



Step 8. Jabber now checks your system resources.

After any adjustments, click the Finish button.


Step 9.  After Jabber checks system resources, you are able to conference.

Within the dial field, call other Jabber users or hardware-based video conferencing systems.

you are now "conference ready."


Step 10. Conferencing options:

Jabber Configuration - Menu Icons

From left: Hide Self View | Camera On/Off | Microphone On/Off | Speaker Volume | Full Screen On/Off | Share Presentation | End all

Microsoft Lync

ECU also supports Microsoft Lync conferencing software. Visit the Lync website for in-depth information on features and instructions.

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Hardware Solutions

Cisco and Polycom Hardware Videoconferencing Systems

These two video options are found in dedicated conference rooms and classrooms around campus and are good solutions for group conferences of three or more participants. Both Cisco and Polycom provide higher-quality video resolution and support multiple audio inputs for both microphones and program sources.

Some campus conference rooms allow up to three off-campus sites and ECU to connect simultaneously (multipoint). For more than four sites or to expand the capability of a particular conference room that only connects two sites, schedule the videoconferencing bridge through Robert Spencer at 252.744.3237.

Hardware solutions like Cisco and Polycom are ideal for search committee interviews, group meetings with peers, distance learning, hosted CME programs, lectures for multiple classes and guest lecturers. Occasionally, a videoconference utilizes both hardware and software solutions. For example, an event is presented in a hardware videoconference room using Cisco or Polycom while participants connect to the meeting using a software-based tool such as Lync or Jabber.

To find an appropriate room for your next conference, check out the classroom technology database.