CommonSpot website administrators can submit an online IT Help Desk service request that certain keywords return a certain URL when visitors search. This way, if a user searches the requested keyword, the Google Mini returns a highlighted (purple) URL as the first link in the search list. The request must include the following information:
For example, Dining Services has requested:
- The keywords - 1-3 words at most
- The URL
- The URL label
URL: http://www.ecu.edu/diningThis entry is the first link in the search list and is highlighted in purple. Keep the following in mind:
Label: Campus Dining
- Keep it simple - only 1-3 keywords at most. All requested keywords must appear in each search request to return the URL.
- Word case does not matter
- Do not include the articles (a, an, and or the) or other "joining" words
- Word order does not matter
A URL can be blocked from a search using the Google Mini appliance. For example, if sensitive data, such as FERPA, HIPAA or copyrighted information, is inadvertently added to a web page, a call to the IT Help Desk (252.328.9866/1.800.340.7081) can have that URL blocked immediately from the ECU search until the information can be removed from the site. URLs can also be blocked for other search engines, such as Google or Yahoo, but this process can take up to 3-5 days.