LabThe Student Health Service (SHS) lab is an accredited facility with COLA, having received The COLA Laboratory Excellence Award for the past 8 years for having no deficiencies in laboratory inspections.
Laboratory services offered:
Our department processes many laboratory requests within our
facility. Urinalysis, pregnancy tests, complete blood counts, and many
tests are all available with in-house results. Samples for other
necessary tests not routinely performed at SHS are
collected at our facility and then sent to an outside lab for testing.
Laboratory prices: Laboratory services are provided at a minimal cost to students. If you have questions concerning prices of services please ask at the time of your visit.
Be advised, lab charges are subject to change without notice. Please inquire about lab pricing before having any testing performed.
Results from labs performed within our facility can take as little as 30mins.
Results from labs performed outside of our facility may take several days to 3 weeks to return.
Many lab results will be sent to the patient directly via secure message in our Online Student Health portal after those results are reviewed by a health care provider. Other results may require an appointment. Your provider will inform you of how and when to expect your results.
SHS has a tracking nurse responsible for follow up of abnormal lab results. Please DO NOT CALL the lab directly as they are not allowed to discuss any results of any kind with a patient. If you do not receive some type of communication from SHS regarding your results, and it has been more than 3 weeks since you had the tests performed, call (252) 328-6841.
SHS utilizes several means to contact students. Due to confidentiality, privacy and security, as well as recognition that students want results delivered quickly and conveniently, we send many results via our secure message portal inside Online Student Health. If you receive an e-mail in your ECU account stating you have a message, you may login at Online Student Health with your Pirate ID and password. We also utilize phone calls, regular letters, and certified letters to communicate if needed. It is the patient’s responsibility to ensure they update their current (local area) address and phone number with each visit to SHS.
As a convenience to our patients, we accept lab orders from outside medical providers’ offices. Please read below for important information regarding this service.
Orders: You must provide a written order by fax, mail, or by hand carrying the order with you when you come in for your lab work. The order must contain the following information to be valid:
1. Ordering providers name, office address, phone number and fax number
2. Patient’s name and date of birth
3. Name of test(s) to be performed
4. Associated diagnosis or diagnosis (ICD-9) code
5. Frequency of test (one time, weekly, monthly, etc)
Appointment: Patients with outside lab orders should schedule an appointment by calling (252) 328-6841, coming in to our appointment office, or by scheduling through our Online Student Health portal. Patients must first meet with a nurse to have the lab work ordered, then they will be sent to the lab. If the labs are to be fasting, remember that means no food or drink (other than water) for 12 hours prior to the lab being performed. Keep this in mind when scheduling appointments for lab work.
Cost: Prices of tests vary. Please ask about cost before having lab work performed. Our facility only files claims for the Student Health Insurance Plan. It is the patient’s responsibility to check their insurance coverage and benefits before having lab work performed. If you have insurance other than SHIP, you are responsible for filing your claim.
Results: When you bring in your lab order, the nurse will have you sign a medical release form. This form allows us to release the lab results (by patient pick-up, fax, mail, etc.) to the ordering provider’s office. It will be your responsibility to ensure the results were received by your ordering provider’s office.
Follow-Up: You are responsible for follow-up with the ordering provider’s office regarding the results of your lab work and/or for any medication adjustments that may be needed. Student Health will not contact you or your provider’s office regarding the results.
Reoccurring lab work (e.g. lab work to be done weekly, monthly, etc.): We will be glad to set up your future lab appointments. If you choose not to schedule, or you miss your lab appointment(s), Student Health will not contact you to reschedule or follow you to see that you are compliant with your ordering provider’s instructions. It will be your responsibility to call Student Health at (252) 328-6841 to reschedule.