There are three ways to schedule, depending on what type of appointment you need:
• online, by visiting our Online Student Health portal starting at 5am each day Monday-Friday. Some types of appointments cannot be made online; if you do not see a choice that fits your medical issue, please make your appointment by phone or in person.
• by phone, by calling (252) 328-6841 option 1, from 8am-5pm Monday-Friday.
• in person, by visiting the "Appointments" office inside of SHS, 8am-5pm Monday-Friday.
If you cannot keep your appointment, please make sure you cancel as soon as possible, as far ahead of your appointment time as you can. You can cancel by calling (252) 328-6841 option 1, or you can cancel online as well via our Online Student Health portal. If you miss your appointment without canceling at least 1 hour in advance of your scheduled time, you will be considered a "no show/late cancellation" and will be assessed a $20.00 charge to your university account at the cashier's office.
Important information to know about SHS appointments
Patients must present their ECU 1Card upon arrival. No exceptions. Patients who do not have an ECU 1Card will be directed to the ECU 1Card office for a temporary card.
Arrive 15 minutes early for appointments. You will be asked to reschedule if you are late as it is SHS policy to cancel appointments if the patient is tardy.
We want you to be as comfortable as possible during your visit so if you prefer either a male or female provider, tell the appointment staff your preference when you schedule or pay attention to provider names if scheduling online (our providers are also listed with pictures on our Meet Our Staff page if you are looking for a particular provider).
For physicals, bring any necessary forms or paperwork you need filled out. If any areas require your answers, come to your appointment having already filled in the information.
For a Pap smear or gyn exam, avoid intercourse, douching or vaginal creams for 24-48 hours prior to your appointment.
For appointments involving screening of sexually transmitted infections, do NOT urinate for at least one hour before your appointment.
If the appointment schedule is full for the day and/or you have an emergent issue (i.e. asthma attack, allergic reaction, laceration, burn, acute vomiting, urinary tract infection, fevers greater than 102 degrees, sexual assault, or acute mental health problem) ask to see the Triage Nurse. Triage issues are handled in order of seriousness of the presenting problem, but our staff is adept at handling serious issues and will work quickly to assess your problem and provide appropriate treatment.
If you find yourself needing medication or supplies to self treat minor illnesses and injuries, you can utilize our over the counter pharmacy service. A wide array of products and medicines are available at a reduced cost; we have cough and cold medications, elastic bandages, cold packs, thermometers, dressing change items, topical lotions, vaginal yeast treatments, pain relievers, and more. Just stop by the pharmacy and fill out a request form letting us know what items or medications you would like to purchase. Unsure about what you need? Our pharmacists are happy to help, providing advice and recommendations on how to treat your problem.
Unsure if you need an appointment? Unsure how to self treat your illness or injury? Give us a call and let us help. You can leave a message for a registered nurse to call you back to discuss your problem. We return calls as quickly as we can, often within an hour of your message.
Need care or advice when Student Health is closed? We can help you then too! Visit our After Hours Care page to find out what to do if our office is not open.
SHS operates with an Open Access scheduling model, which means the majority of our appointments are reserved for same day use. This enables us to see a large number of students the same day they are sick or injured, instead of having to wait several days to get an appointment. Some visits, such as Pap smears, physicals, nutrition consults, allergy injections, and immunization visits can be scheduled for future dates, but any illness or injury visit must be made the same day you desire to be seen at SHS.
To ensure that you will get an appointment at the time of day that is most convenient for you, we strongly encourage you to make your appointment as early in the day as possible (online appointments open up at 5am if you do not want to wait for our office to open at 8am). Be advised that if you wait until the afternoon to try to be seen at SHS there is a possibility our appointments will be completely booked for that day.