ECU Transit is committed to providing services which are accessible to our passengers with disabilities. We work with vehicle manufacturers, equipment vendors and our own maintenance staff to ensure buses in our fleet meet or exceed ADA requirements.
All vehicles in the ECU Transit fleet have features designed to aid passengers with disabilities, including those with wheelchairs or other mobility devices. These features may vary from one type of vehicle to another but typically include the following:
- Audio/visual announcements of major stops
- Ramps or lifts for wheelchairs
- Securements for wheelchairs and other mobility aids
- Kneeling suspension
- Priority seating areas
ECU Transit offers passengers with disabilities the opportunity to familiarize themselves with our vehicles in a controlled, relaxed environment away from busy areas on campus. Because vehicles used for orientation sessions are not actively in service, they allow ample time for passengers with disabilities to get acquainted with the vehicle features designed to assist and protect them. If you are interested in scheduling an orientation session, please contact our office at 252-328-4724 or by e-mail at firstname.lastname@example.org.
Our intensive training program includes sessions specifically geared toward teaching and testing the skills necessary to operate all equipment required for the safe transportation of wheelchairs and other mobility devices. Employees are required to demonstrate both normal and manual operation of all equipment types within the fleet. Periodic refresher training is mandatory, focusing on both equipment operation and customer service.
For more information, we have provided a portion of our employee handbook as well as a training video used to demonstrate proper usage of ramps, lifts and securements.
Animals which have been specially trained to perform tasks for an individual with a disability, also known as service animals, are permitted onboard all ECU Transit vehicles. Passengers with service animals which post a threat to the health and safety of others or which are not under the owner's control will be asked to remove the animal from the vehicle.
Important Wheelchair & Other Mobility Device Information
For safety reasons, all common wheelchairs and other power-driven mobility devices, such as power chairs and scooters, must be secured while being transported. Power-driven mobility devices should be turned off; passengers with such devices are not permitted to stand on them while being transported.
Any passenger who does not permit the vehicle operator to secure their wheelchair or other power-driven mobility device may be refused service. Power-driven mobility devices which are believed to present substantial risk of serious harm may also be refused. Additionally, wheelchairs or other power-driven mobility devices may be refused service on all buses or a series of buses if they are found to exceed the maximum acceptable footprint of 30 inches wide by 48 inches long.
Questions, Concerns or Complaints?
If you have any questions, concerns or complaints regarding services for passengers with disabilities, we want to help. Please contact:
You may also use the form below to contact us anonymously if you wish. Please be prepared to provide basic information about when you rode, what route you were on and where you were located.